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Frequently Asked Questions
Shipping
After they pass through a quality check, they are packed securely and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible
You receive an email on the day when your products are out for delivery
In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
Tracking options are also available in the 'My Orders' section of your account
If you've already placed your order with us, you can check the estimated date of delivery of your shipment by going to My Orders > Select your order > View order details > Track shipment.
You can use the tracking number to track the status of your package on the respective courier company’s website.
If you received a special coupon from us over SMS or Email, the Terms and conditions would be mentioned in the communication.
If for some reason you are facing trouble using this promotion code or the payment process has failed or been interrupted before you have placed your order successfully,
Please contact our customer care executives via phone at 7993731144 or email at hello@Secretofall.com for further assistance.
Returns
If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund:
Step 1: Contact our Customer Support team via phone (7993731144) or email (hello@Secretofall.com) within 2 business days of receiving the order.
Step 2: Provide us with your order ID and your request to return/replace/refund the defective/wrong items of the order you placed.
Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.
Beauty products being personal items are non-returnable. However, if you have changed your mind about a particular item(s) in your order, you could either request a replacement or a refund. We will initiate the refund or replacement process after the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact. Refunds will be provided for product cost only.
This process can be done via a few simple steps:
Step 1: Contact our Customer Support team via phone (7993731144) or email (hello@Secretofall.com) within 2 days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order.
Step 3: You will then be required to ship the products to our warehouse within 7 days of your request.
For any products returned as used or not in their original packaging with their seals, labels, and barcodes not intact, the product(s) will be returned to the customer and a processing fee would be charged.
Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount of the product(s). Orders placed using a cashback coupon are not eligible for returns or refunds post-dispatch.
Yes, you have returned completely if you have raised the return request
Yes. A return can be created at the item level and if you have ordered multiple items
Refunds are processed within 24-48 hours from our side. Post which the following time is required by the payment gateway and your bank to have the funds reflected in your account.
Prepaid: For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 to 10 business days.
Cash on Delivery: For cash on delivery transactions, you are required to email us your Bank Name, Account Holder Name, Account Number, and IFSC Code, using which we will transfer money via NEFT in your bank account within 2 to 4 business days.
We're sorry you didn't receive the free/offered product. Please contact our Customer Support team via phone (7993731144) or email (hello@Secretofall.com) so we can dispatch it for you at the earliest.
Refuse to accept delivery of such a shipment/package. Do contact our Customer Support team via phone (7993731144) or email (hello@Secretofall.com) so we can dispatch your order for you.
We have made it easy for you to cancel your order if your order status is 'Verification pending' or 'Verified'.
Just visit the 'My Orders' page in your account/profile on desktop and mobile websites & hit the 'cancel order' button.
If you've placed a prepaid order the refund will be initiated and will reflect in your account in:-
Net banking / Debit Card / Credit Card - 7 to 10 working days.
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team via phone (7993731144) or email (hello@Secretofall.com). We will instruct our courier partners to return the shipment to us.
In the case of a prepaid order, if a delivery is attempted, do refuse the shipment. Once we receive confirmation from our courier partner of the package being returned, we will initiate the refund which will reflect in your account in 7-10 working days if paid by Net banking / Debit Card / Credit Card.
Order Placement
You can place your order in a few simple steps –-
Step 1: Click the “Add to cart” button on the products you wish to purchase and they will be added to your shopping bag
Step 2: Register with Secretofall by clicking on the “Account” button on the top right-hand corner of the page and clicking on “Sign Up”
When you sign up for your Secretofall account, you can enter all your details including your address and phone number onto your account page and it will be recorded for future purposes!
While this sign-up step is optional, we highly recommend that you do create a Secretofall account. You will be able to rate and review products, avail yourself of members-only coupons/offers, and more!
Step 3: You can then click on your shopping bag in the top right corner of the page. To receive an additional discount on your order, coupon codes are pre-applied (if any) to your cart. If you'd like to change the coupon, you can do so by clicking on "Change" next to the coupon code section.
Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps.
Step 5: Provide us with your email address, shipping address and payment details, and other required details. Finally, click on “place order” to go ahead
Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email and SMS confirming your order.
Step 7: Enjoy your Secretofall order!
Sure you can! Just add all the products you wish to buy into your cart and then click the “place order” button. Then you can save on any additional shipping and COD charges!
Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered, and the shipping address.
In addition, you will receive an email confirming your order details.
Yes, you can leave items in your Cart, however, the price and availability of these products will be reflected on a real-time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your cart.
No, you don’t need as you can place an order as a guest, by just providing your email address and other details required
However, we highly recommend that you do create a Secretofall account. You can be able to rate and review products, also you can accumulate Reward Points, and obtain discounts on future purchases.
All you need to do is provide us with your name, email address, and other required details and a password of your choice.
please contact our customer care executives via phone at 7993731144 or email hello@Secretofall.com for further assistance.
please contact our customer care executives via phone at 7993731144 or email hello@Secretofall.com for further assistance.
Your Account
Just click on the “Account” button on the top right-hand corner of the page and click on “Sign Up”.
Fill in your name, email address, and password.
When signing in you can click on the 'Forgot Password link below the sign-up area. You will immediately be redirected to a new page where you will be instructed to fill in your registered email address. Soon after, you will receive an email with a link to 'reset your password'.